Returns & Exchanges
At Chamkeli, we want every customer to feel confident and happy with their purchase. All our items are carefully checked and packaged before being dispatched.
Due to hygiene reasons and to ensure the safety of all our customers, we do not accept returns or exchanges once they’ve been purchased. Thank you for understanding our commitment to maintaining high hygiene standards. Please make sure to review product details, descriptions, and images before completing your purchase.
Non-Returnable and Non-Exchangeable Circumstances
We’re not able to accept returns or exchanges for the following situations:
- Change of mind or personal preference
- Improper handling, misuse, or accidental damage
- Wear and tear resulting from normal use
- Products purchased during sale or promotional events
- Discounted items, including those purchased using promotional codes
- Customized, personalized or made to order items
Damaged or Faulty Items
If your order arrives damaged due to shipping or handling:
- Contact us on WhatsApp or via email as soon as possible.
- Provide your order number and clear photos/videos of the item and packaging.
We will investigate the issue and provide a suitable resolution.
Statutory Rights
This policy does not affect your statutory rights under UK consumer law. Your legal rights such as those relating to damaged or incorrectly delivered items remain fully protected.
If you have any questions or need further clarification about our No Return, No Exchange Policy, please feel free to contact us via email or WhatsApp. We’re always here to help and ensure you have the best shopping experience.
Thank you for choosing Chamkeli as your trusted jewellery and accessories provider.
