FAQs
What type of jewellery does Chamkeli sell?
Chamkeli offers artificial and fashion jewellery inspired by South Asian style. Our collections are designed for everyday wear, festive occasions, and celebrations. All items are fashion jewellery, not real gold or silver.
Where is Chamkeli based?
Chamkeli is a UK based jewellery and accessories brand and currently delivers within the United Kingdom only.
Are your products real gold or silver?
No. All Chamkeli products are artificial jewellery. This allows us to offer statement designs that are lightweight, wearable, and accessible while maintaining a premium look.
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday).
We ship using Royal Mail Tracked services.
Estimated delivery times after dispatch:
- Tracked 48: usually 2–3 business days
- Tracked 24: usually 1–2 business days (automatically applied on orders of £35 or more)
Delivery timelines may vary during peak seasons or bank holidays. Full details are available on our Shipping Policy page.
Do you offer international shipping?
No. At this time, we only ship within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
Do you accept returns or exchanges?
Due to hygiene and safety reasons, we do not accept returns or exchanges on jewellery items once they have been purchased.
Please ensure you review product descriptions, images, and details carefully before placing your order.
This policy does not affect your statutory rights under UK consumer law.
Do you offer refunds?
All sales are final and refunds are not offered for:
- Change of mind
- Incorrectly ordered items
- Unwanted items
- Items that have been worn or handled
Refunds are only considered if an item is:
- Damaged during delivery
- Incorrect (wrong item received)
- Not as described
In such cases, you must contact us with your order number and clear photos or videos of the issue so we can investigate and resolve it.
What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible via email or WhatsApp with:
- Your order number
- Clear photos or videos of the item and packaging
We will review the issue and arrange an appropriate resolution in line with our policies.
How should I care for my jewellery?
To maintain the appearance and longevity of your jewellery:
- Avoid contact with water, perfumes, and lotions
- Store items in a dry place
- Handle gently and avoid excessive pressure
Normal wear and tear is not considered a fault.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details. You can also track your order through your account on the website.
What payment methods do you accept?
We accept secure online payments through the payment methods displayed at checkout. All prices are shown in GBP and payments are processed securely.
Do you send marketing or promotional emails?
We only send promotional emails and updates to customers who have provided consent. You can unsubscribe at any time using the link provided in our emails.
How can I contact Chamkeli?
You can contact us via:
- Email
- WhatsApp
- Contact form on our website
Support hours are listed on the Contact Us page.
